Refunds and returns

You can return any unopened product in its original sealed packaging within 30 days of delivery for a refund of the product price.

If you are not happy with your first order, even after opening it, contact us within 45 days of delivery and we will refund the product price. You do not need to send anything back.

The guarantee applies once per person, once per shipping address and once per payment card. Shipping charges are not refunded.

Before we issue the refund we ask one optional question: "What didn't work for you?" You do not have to answer it to get your refund.

Outside the guarantee, opened products cannot be returned for safety reasons, except damaged, defective or wrong items as described below.

If an item arrives damaged, defective or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or refund the item and its shipping, whether or not the package was opened.

Email support@fitlatch.com with your order number; email is the fastest way to reach us. You can also call 830-999-2773 and leave a message, and we will call you back within one business day. Hours: Monday to Friday, 9 am to 5 pm Central. Closed weekends and US holidays.

We reply with return instructions. Please do not send a package back without them. Unless the return is our error, return shipping is paid by you.

Approved refunds go back to the original payment method within 5 to 10 business days after we receive the return (or approve it, where no return is needed). Your bank may take a few more days to post it.

Each monthly delivery is covered by this policy on its own. To stop future deliveries, see the Cancellation policy.